Refund policy
Return & Refund Policy
Overview
- 30-day return window: You can return an item within 30 days of the date your order was delivered.
- No restocking charges: Approved returns receive a full refund, with no restocking fee.
- Refund timeline: Once we have received and checked your return, your refund is normally issued within 7 days.
- Return shipping: The cost of sending the item back to us is paid by the customer.
How to request a return
- Contact our support team first. Before you send anything back, email info@tanzanix.com with your order number and a short explanation of why you would like to return the item. Returns sent to us without prior approval may not be accepted.
- Wait for your return instructions. Once we have reviewed your request, our team will reply and tell you exactly how to proceed, including the address to send your parcel to.
- Prepare the parcel. The item must be unused and still have its original tags and packaging. Please pack it securely so it cannot be damaged on its way back to us.
- Send it back. Ship your approved return with a carrier of your choice. Return shipping costs are not covered by our store.
Refunds
Once your returned item reaches us and passes inspection, we refund it to the same payment method you used to pay. Refunds are usually processed within 7 days of the return being confirmed.
Exchanges
Would you rather swap your item for a different product? Email our support team at info@tanzanix.com and we will talk you through the exchange and help arrange the replacement.
Cancelling an order
If you need to cancel an order, please email info@tanzanix.com as soon as you can. Once an order has moved into preparation or shipping, we may no longer be able to cancel it.
Incorrect or damaged items
If your order arrives damaged, or you have been sent the wrong product, please contact us promptly at info@tanzanix.com and include photos of the problem. Our team will look into it and work with you on a replacement or another suitable solution.
Further details about your use of this website can be found in our Terms of Service.
Contact us
- Store name: Tanzanix
- Email: info@tanzanix.com
- Phone: +31 970 10267457
- Address: Databankweg 20, 3821 AL Amersfoort, Utrecht, Netherlands
Customer support hours:
Monday to Friday: 09:00 – 17:00 (CET)
We typically respond within 1–2 business days.